There is no limit for the number of packages to be sent as long as they meet the requirements of each service.
Yes, BraBox offers the Purchasing Service, where all you have to do is send us the product link that we will make the purchase for you. Once the product arrives in our warehouse, it will be inspected and processed according to your request.
* Please keep in mind that this is a commission based service to order.
* If the total purchase value is above USD$250 , 10% commission will be charged for the invoice amount.
* If the total value of the purchase is below USD$249.99, USD $ 25.00 will be charged per order.
* You will be charged for the product, home freight plus commission.
* For additional services, such as international transportation, other fees may apply.
Yes, BraBox can consolidate two or more orders into the same package, this procedure is called Consolidation and can take from 24 to 48 hours after the request by email contact@brabox.com.
To learn more about BraBox’s Extra Services click here .
Approximately 24 hours upon arrival to view the order in your account.
The Delivery Address is the address where the customer wants it’s shipment delivered, this address does not need to be the same as the billing address.
The Billing Address is the address of your credit / debit card.
Each registered client receives a Virtual BraBox. This address is for customers who are located in the United States. Here are some ways you can use your Virtual BraBox Address:
- Have all your purchases online in one place, before international shipment.
- Have all your items and purchases stored.
Please read the Terms and Conditions to learn more about the complaint procedure, you you can also email us at contato@brabox.com.
Registration is free, if you are interested in registering click here.
Taxes depend on the selected service.
BraBox offers services that work for both customers located in and outside the United States. We have a variety of international services. In addition, BraBox offers storage and provides a US address where you can direct your purchases.
At BraBox there is no need for you to be tracking your order because BraBox does the tracking for you!
Your order is updated regularly and an email with the tracking information is sent every time the tracking changes, keeping you informed 24/7.
To view the information about your order, go to your account, click on your order to see the Order Updates.
To access your account click here.
You can use this service simply by sending purchases or belongings to your BraBox virtual address.
This is a great service for anyone who wants to take advantage of a promotion but will not make it to the United States on time, or to anyone who wants to make a scheduled shipment.
We can also do the pickup anywhere in the United States
Storage service costs fifty cents per pound (lb) for a month.
The minimum storage cost is ten dollars.
For collection purposes, all pieces received on the same day are counted as one.
Other fees may apply due to volume.
To learn more about this service click here.
For more information, please contact our service center via the toll free number: 0 800 891 6483 | U.S.A. 1 888 853 2069 or by email contact@brabox.com
Yes, you can request shipment of your items to Brazil.
For more information, please contact us via the toll free number: 0 800 891 6483 | U.S.A. 1 888 853 2069 or by email contact@brabox.com
BraBox uses PayPal and EBanx to receive payments online.
With EBanx we accept:
- Brazilian Credit Card
- Bank Transfer
- Boleto Bancario
With PayPal we accept all major credit and debit cards, international or US:
- Visa
- MasterCard
- Discover
- American Express
When your bank account is from the U.S., you can also transfer money to PayPal .
For more information, please contact us through the toll free number in Brazil: 0 800 891 6483 | U.S.A. 1 888 853 2069 or by email contact@brabox.com
To register on BraBox Empresa, click here and fill out the registration form.
The following information will be requested:
- First and Last Name
- Company Name
- Billing Address
- Shipping Address
- Phone
- CNPJ
- Date of birth
There are many reasons that can prevent access to your BraBox account. Here are some solutions:
- Make sure your browser is up to date.
- Be sure to check your browser’s compatibility mode.
- Verify that your browser has accepted the encrypted SSL security page.
- Try different browsers, such as Firefox, Google Chrome, Internet Explorer or Safari.
- Check for any typos in the email or username.
If you are unable to log in to your account after resetting your password, please contact us through the toll free number in Brazil: 0 800 891 6483 | U.S.A. 1 888 853 2069 or by email contact@brabox.com
To see the progress of your order or the tracking information, go to your BraBox account and click on “Orders” on the left and then “View” next to the order.
To access your orders, click here .
Yes.
You can use your BraBox Virtual Address in the U.S. to direct all your online purchases, thus avoiding shipping costs from the vendor costs.
BraBox also offers consolidation services, deconsolidation, repackaging, warehousing, among other personalized services.
For more information about additional services, click here .
Yes, it is necessary to have CNPJ to use the services of BraBox Empresa.
A Customs Broker is not required for shipments of up to three thousand dollars (CIF) for the Simple Import service.
A Customs Broker is required for the Regular Import service.
International shipping takes 7 to 15 days but the delivery time may vary depending on the type of shipment, type of product, reports, surveys, documentation review, etc.
Shipping times are estimated from shipment at the origin.
The size limit for shipping in the Simple Import service is of 300 centimeters, the result being the sum of all sides.
The largest side can not exceed 150 centimeters and the sum of the other two sides can not exceed 150 centimeters.
The Regular Import service has no size limit, however dimensions can influence the value of freight.
Each shipment in the Simple Import service can not exceed 30kg.
There is no weight limit on Regular Import service.
No, import of used items is not allowed.
The value limit in the Simple Import service is three thousand dollars (CIF).
There is no value limit when shipping is done by the Regular Import service.
BraBox Empresa, if necessary, will contact the supplier when necessary.
For the Simple Import service, the delivery is door-to-door.
For the Regular Import service, the delivery is at the destination airport / port / warehouse.
Taxes are collected on arrival in Brazil, except when the product is exempt as is the case of books and technical manuals.
In the Simple Import service, the Import Tax of (60%) plus ICMS (18%) will be applied to the customs value, when applicable.
For the Regular Import service, taxes depend on the product classification. Access the simulator for more information.
Yes, check out the list of prohibited and restricted items in the footer of the website.
Yes, BraBox collects anywhere in the United States, Asia or Europe.
CIF value (product + insurance + freight) or customs value, is the result of the sum of the product, insurance and international freight.
Yes, since the CNPJ and State Registry are current and no pending payments with the Receita Federal, and the three thousand dollar limit (CIF) is respected.
Imported items can be resold in Brazil.